Privacy Policy

A legal disclaimer

Project A Consultancy Ltd

Facilities Management

Introduction

At Project-A Facilities Management, we prioritize your privacy and are committed to protecting your personal data. Our Privacy Policy reflects our dedication to maintaining user trust and ensuring compliance with relevant laws, including the General Data Protection Regulation (GDPR). We understand the significance of transparently handling your information and safeguarding it against unauthorized access. This policy provides clear insights into the types of data we collect, how that data is used, and our measures to secure it. Your confidence in our services is paramount, and we strive to uphold the highest standards of data protection.

Information Collection

At Project-A Facilities Management, we gather various types of personal information to enhance user experience and facilitate service delivery. The primary categories of data we collect include:

• Contact Information: This consists of your name, email address, and phone number, enabling us to communicate effectively with you.

• Payment Details: When you make transactions, we collect essential information necessary for processing payments securely.

• Usage Data: This refers to contextual data we collect through your interactions on our website, such as browsing patterns and page views.

We emphasize transparency in our collection process, ensuring users are aware of the types of data being gathered. Our intention is to provide clear purpose and rationale behind this data collection, reinforcing our commitment to user privacy and data integrity. We adhere strictly to legal requirements regarding data handling, guaranteeing that your information is managed responsibly.

Use of Information

Project-A Facilities Management utilizes collected personal information in several important ways:

• Communication: We use your contact details to keep you informed and respond to inquiries effectively.

• Service Delivery: Personal information allows us to provide you with tailored services that meet your specific needs.

• User Experience Improvement: By analysing usage data, we enhance our website's functionality and streamline navigation.

• Analytics: We conduct analytics to understand usage patterns, helping us continuously improve and optimize our services for better performance.

This multifaceted approach ensures that we cater to your needs while upholding your privacy and data rights.

Sharing of Information

Data Sharing Practices

At Project-A Facilities Management, we may share your personal data under the following circumstances:

• Third-Party Service Providers: We collaborate with external partners to assist with operational functions such as payment processing and customer support. These partners are bound by confidentiality agreements and are required to handle your data securely.

• Legal Compliance: In situations where we are obliged to comply with legal obligations or respond to lawful requests from authorities, your data may be shared in accordance with applicable laws.

Rest assured; all data sharing practices are conducted securely to protect your privacy.

Data Security

At Project-A Facilities Management, we implement rigorous security measures to safeguard your personal information against unauthorized access, disclosure, or destruction. Our approach encompasses both technical and organizational strategies.

Technical Measures

• Data Encryption: All sensitive information, including payment details, is encrypted using industry-standard protocols to ensure it remains confidential during transmission.

• Firewalls: We utilize advanced firewall systems to block unauthorized access to our networks and databases.

• Access Controls: Our systems are equipped with strict access controls, allowing only authorized personnel to access sensitive data based on their job responsibilities.

Organizational Measures

• Training and Awareness: We conduct regular training for our employees regarding data protection and security best practices to foster a culture of awareness and compliance.

• Incident Response Plan: A comprehensive plan is in place to quickly address any data breaches, ensuring swift action to mitigate risks.

• Regular Audits: We perform ongoing audits and assessments of our security protocols to ensure they meet the evolving standards of data protection.

These combined efforts underline our commitment to maintaining a secure environment for your personal information.

Data Retention

At Project-A Facilities Management, we are committed to retaining your personal information only for as long as necessary to fulfill its intended purpose. Our retention policies are influenced by the following factors:

• Purpose of Data: We retain data as long as it is relevant to the service provided or for legitimate business interests.

• Regulatory Requirements: Compliance with applicable laws may necessitate specific retention periods; we adhere strictly to these regulations.

• Criteria for Retention: Data is regularly reviewed to determine whether it should be deleted or retained based on ongoing necessity.

This structured approach ensures responsible management of your information in line with legal and operational considerations.

User Rights

At Project-A Facilities Management, we uphold your rights regarding your personal data in compliance with applicable data protection laws. You have the following rights:

Rights Overview

• Access: Request a copy of your personal data we hold.

• Correction: Ask us to correct any inaccuracies in your data.

• Deletion: Request the deletion of your personal information under certain conditions.

Exercising Your Rights

To exercise these rights, please contact us directly at our designated privacy email. We are committed to promptly addressing your requests and ensuring your rights are respected in our data management practices.

Cookies are small text files stored on your device when you visit our website. They serve essential purposes, such as enhancing user experience, analyzing website traffic, and enabling functionalities. We utilize cookies to customize content, measure performance, and promote our services effectively.

Managing Cookies

Users can manage their cookie preferences easily. You have the option to:

• Accept All Cookies: Allow all cookies for a seamless experience.

• Opt-Out of Non-Essential Cookies: Choose to disable non-essential cookies through your browser settings.

For detailed instructions on managing cookies, please refer to your browser's help section, or contact us for assistance.

Third-Party Links

At Project-A Facilities Management, we recognize that our website may contain links to external sites that are not operated by us. It is important to note that we have no control over the content or privacy practices of these third-party websites.

Our Stance

• Responsibility: Project-A is not responsible for any information or privacy practices of these external sites.

• Recommendation: We encourage users to review the privacy policies of any third-party sites they visit.

By remaining informed, you can make better decisions about your online privacy when navigating away from our site.

Changes to This Policy

At Project-A Facilities Management, we value transparency and will keep you informed about any changes to our Privacy Policy. In the event of updates—whether due to legal requirements or business practices—we will take proactive steps to notify you.

Notification Methods

• Website Notifications: Changes will be posted prominently on our website, ensuring easy access to the latest version of our policy.

• Email Alerts: When significant changes occur, we may send email notifications to users who have opted to receive updates.

We are dedicated to ensuring that you have clear and current information regarding our privacy practices.

Contact Information

If you have any questions or concerns regarding our Privacy Policy or your personal data, please reach out to us using the following contact details:

• Email: andrew.brighton@projectaconsultancy.co.uk

• Phone: +44 (0) 7939166192

Our dedicated privacy team is available to assist you with any inquiries or issues related to your privacy rights and data protection practices. We encourage you to contact us for a prompt and thorough response to your privacy-related concerns.